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If You've Had Sound Issues With Your STAR TREK: THE NEXT GENERATION Season One Blu-rays, Salvation Is At Hand!!
Subsequent to last week's debut of the spectacular STAR TREK: THE NEXT GENERATION Season One Blu-ray release, many folks noted sound problems with seven or so episodes on that set.
Paramount and CBS Home Entertainment have been extremely quick to both investigate and do the right thing by consumers - evidenced by this press release on the matter:
Dear Star Trek Fans, We have discovered an anomaly in the English 7.1 DTS Master Audio track in our Star Trek: The Next Generation Season 1 Blu-ray Box set.
There are some episodes that inadvertently had their front channel designations incorrectly mapped, resulting in an undesired playback experience when listening to them in a 7.1 or 5.1 Surround Sound environment.
We are quickly working to remedy the situation. Replacement discs (Disc 1, 3 and 4) will be made available free of charge.
Please email phe.stng@bydeluxe.com for details regarding the replacement program.
You may also call 1-877-DELUXE6 (877-335-8936) between 8am to 6pm Pacific, Monday-Friday. We strive to provide our fans the best Blu-ray experience possible and sincerely apologize for this inconvenience.
THIS report over at Blu-ray.com indicates that customers will not need to send in their original flawed discs in order to receive the new sound-corrected discs, which'll be ready to ship in fairly short order. So if you have the TNG S1 discs and noted these sound issues? Give 'em a call and help will be on the way very soon! PLEASE NOTE: you'll need to have your Blu-ray set in hand when calling.
Readers Talkback
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Engage!
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everyone clicked on this comment to expand it and was disappointed because all they read was this.
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Of course I can't believe the first season episodes were so bad script wise!
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...love it when a major company realizes their error and establishes a quick correction to ensure that their clients get the best customer satisfaction.
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You're an asshole. That was awesome, but you're still an asshole.
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I'm glad Paramount has stepped up. Someone over there knows how to keep customers happy.
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July 30, 2012, 8:11 p.m. CST
So what about the ones still on shelves? Will there be new sets released with a different serial number?
by Trying_It_Again_Part_2
I haven't bought this set yet, so I'm curious how this will be handled. Are they going to remove the ones on shelves now, or just do the exchange program for everybody? Will we be able to recognize any corrected sets at retail?
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i agree... borbafett's post was on the clever side
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Fans who complained that TPM transfer was DNR'd to death, color timing issues from 2004 remain and Luke's light saber was still inconsistently white/green or colorless on the falcon in ANH despite LFL promising to fix ALL of these things were told to go fuck themselves.
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July 30, 2012, 8:54 p.m. CST
An undesired playback experience when listening to them in a 7.1 or 5.1 Surround Sound environment.
by daggor
Means: SOUND'S FUCKED UP!
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To collect as much personal data from consumers as possible.
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HTML is hard, I guess.
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July 30, 2012, 11:55 p.m. CST
This is Deluxe fixing it, not Paramount or anyone else
by BIG_BAD_WOLF_IN_CAPS
Deluxe obviously did the authoring, and it's their fault the DLT tapes, or DDP files had an error before replication. So, good job Deluxe for fixing your fuck up....why anyone would genuinely say "good job" when someone actually does the right thing, shows how fucking shitty most people are in our day to day lives. FACT *best creepythinman voice*
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...the Japanese Spirited Away DVD after it was released and everybody that bought it realized that the red color saturation was insanely high. It looked like the TV screen had been smeared with a fresh juicy blood clot. The American DVD isn't as bad, it is just pink. Neither looks anything like the original film did in the theaters in Japan. Which is a tragedy because it was heartrendingly gorgeous. Really glad to see somebody quickly taking the responsibility and providing a convenient solution for the customers that spent money on their product.
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Now how about the sound issues on Arnold's "Conan the Barbarian" blu-ray release from August 2011?! Has there been a fix announced for that one yet?!
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Just ask anyone in the UK who bought the remastered 'Avengers' box sets. Now **there** was a massive balls up. Several times.
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I was thinking the same thing
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Not quite. I eventually came to terms with it, but Nigel was never the same. Always had a haunted look on his face until the day he passed away. They found him dressed as a cybernaut.
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there is a lot of bad acting, horrible sets and dumb stories/writing. how do I replace these?
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July 31, 2012, 5:31 a.m. CST
I bet they knew and hoped no-one would notice. Still it`s good they`re fixing it.
by higgledyhiggles
Makes a change from all the inferior product just slammed out these days.
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and said this is the way the attack on the Death Star was always meant to sound...
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It's frustrating that this always happens with the most expensive, high profile releases. Are these releases being tested on TV systems or computers without good surround sound capabilities? Is that part of the problem?
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July 31, 2012, 10:33 a.m. CST
What do I do if I havent bought it yet. I want a proper copy
by UltraTron
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Is there a number we can call?
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hahaha! what do you think this is, a multi-million dollar corporation? pfftt...next you'll be asking about proper oversight.. so 20th century. we outsourced the QC dept to Mumbai years ago. call our toll free number and ask for jumbablambadan. He's head of our quality control and will gladly assist you in your quality control problems.
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...'cos I don't have them...'cos this show has the power to bore to death.
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...move along, move along...
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I believe the word you are looking for is "typo": "A typographical error (often shortened to typo) is a mistake made in the typing process (as of spelling) of printed material. Historically, this referred to mistakes in manual type-setting (typography).The term includes errors due to mechanical failure or slips of the hand or finger,but excludes errors of ignorance, such as spelling errors. Before the arrival of printing, the "copyist's mistake" or "scribal error" was the equivalent for manuscripts. Most typos involve simple duplication, omission, transposition, or substitution of a small number of characters. The term fat finger, often in combination with "fat-finger syndrome", is used as slang to refer to the invocation of an unwanted secondary action due to one's finger being bigger than the envisioned touch zone, or accidental inaccuracy in the fine motor movements of one's extremities. In general terms, for example, pressing a different button than expected on a touchscreen, or hitting two adjacent keys on a keyboard in a single keystroke during data entry (for example, buckled instead of bucked due to the L key being next to the K key on many keyboards)."
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